FAQs FREQUENTLY ASKED QUESTIONS
What is your cancellation policy?
Resort Rooms, Non-Holidays
4 days prior to arrival: No charge to cancel
3 days prior to arrival: First night is non-refundable
Rental Homes, Non-Holidays
31 days prior to arrival: No charge to cancel
30-15 days prior to arrival: First night is non-refundable
14 days prior to arrival: First night is non-refundable plus additional fees
Premium Holidays
Premium holidays require a deposit of 50% of the total amount due, payable at time reservation is made. This is non-refundable.
Online Bookings from Outside Sources
Cancellation must be made with source of original booking.
4 days prior to arrival: No charge to cancel
3 days prior to arrival: First night is non-refundable
Rental Homes, Non-Holidays
31 days prior to arrival: No charge to cancel
30-15 days prior to arrival: First night is non-refundable
14 days prior to arrival: First night is non-refundable plus additional fees
Premium Holidays
Premium holidays require a deposit of 50% of the total amount due, payable at time reservation is made. This is non-refundable.
Online Bookings from Outside Sources
Cancellation must be made with source of original booking.
When can we check in?
Check-in time is 3pm. For same day bookings, check-in time is 5pm.
If your room is ready, you may be able to check-in early, but please do not count on this as our rooms are full quite often. If you require an early check-in, please book the room for the previous night.
If your room is ready, you may be able to check-in early, but please do not count on this as our rooms are full quite often. If you require an early check-in, please book the room for the previous night.
What if we are arriving late to Big Bear?
If you plan to arrive after 9pm, please let us know and we will make arrangements. After 9pm your reservation may be cancelled.
Can we have a late check out?
Check out time is 11am. You may be able to request a late check-out but you MUST check with the front desk. Late charges apply after 2pm
Do you have ADA accessible rooms?
The Robinhood Resort has two ADA Accessible rooms to accommodate your needs. For more information, click here
Do you allow pets?
Yes, but we have a limited number of pet rooms. You MUST PREBOOK a pet room. Please do not show up with your pet and expect one to be available. Guests found housing a pet without authorization will be charged a $100 cleaning fee and be asked to leave immediately. Thank you for you understanding.
Do you have internet access?
We offer free wireless access at the hotel and restaurant. We also offer a computer in the lobby for you convenience.