Frequently Asked Questions (FAQs)

What is your cancellation policy?

Resort Rooms, Non-Holidays
4 days prior to arrival: No charge to cancel
3 days prior to arrival: First night is non-refundable

Rental Homes, Non-Holidays
31 days prior to arrival: No charge to cancel
30-15 days prior to arrival: First night is non-refundable
14 days prior to arrival: First night is non-refundable plus additional fees

Premium Holidays
Premium holidays require a deposit of 50% of the total amount due, payable at time reservation is made. This is non-refundable.

Online Bookings from Outside Sources
Cancellation must be made with source of original booking.

When can we check in?

Check-in time is 3pm. If your room is ready, you may be able to check-in early, but please do not count on this as our rooms are full quite often. If you require an early check-in, please book the room for the previous night.

What if we are arriving late to Big Bear?

If you plan to arrive after 9pm, please let us know and we will make arrangements. After 9pm your reservation may be cancelled.

Can we have a late check out?

Check out time is 11am. You may be able to request a late check-out but you MUST check with the front desk. Late charges apply after 2pm

Do you have ADA accessible rooms?

The Robinhood Resort has two ADA Accessible rooms to accommodate your needs. For more information, click here

Do you allow pets?

No! Unfortunately, we have had to rescind our pet policy and no longer allow dogs or any kind of pets. Guests found in violation of this will be charged a $200 cleaning fee and be asked to leave immediately. Thank you for you understanding.

Do you have internet access?

We offer free wireless access at the hotel and restaurant. We also offer a computer in the lobby for you convenience.